LEAD MEDICAL SUPPORT ASSISTANT
Work Schedule Monday through Friday, 8:
00am to 4:
30pm. Management reserves the right to determine and/or change tour of duty. Duty Locations 2 Vacancies - Palo Alto, CA2 Vacancies - Livermore, CA Functional Statement Title Lead Medical Support Assistant The Lead Medical Support Assistant position is organizationally aligned under Patient Administrative Support Service and is expected to work closely with all members of the health care team and will receive program direction and guidance from the team's leadership, i.e., AMSA's, Supervisor, nurse manager and/or medical director. The VAPAHCS uses a practice group concept that combines managed care and primary care treatment models. Each care team consists of identifiable and consistent team members that include (Physicians, Respiratory therapists, Pharmacists, Dieticians, Social Workers, Registered Nurses, etc.), patients, and external customers. The incumbent is responsible to the Supervisor of the program, and ensures the work assignments of all MSA's are efficiently and effectively completed. The Lead MSA is instrumental in coordinating work, assuring appropriate staffing, solving routine problems, and elevating concerns to the Supervisor when necessary. The position is highly specialized and performs duties traditionally accomplished by multiple staff in the service. The incumbent is considered the team's authority on clerical and administrative issues and will keep them informed of regulations, policies, ward/clinic management, statistical and data collection, medical records management, and customer services. This role is complex and requires flexibility and independent decision-making as well as multi-focal collaboration. The major duties and responsibilities include, but are not limited to:
Monitors and makes work assignments to ensure adequate Advanced Medical Support Assistant coverage in the unit each day. Resolves daily workplace issues and maintains efficient workflow. Provides unit orientation and give on-the-job training to new employees in accordance with established procedures and practices. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2020. Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in spoken and written English in accordance with VA Policy. Must be willing to be willing to undergo a pre-employment medical examination/physical, TB test and other medical related requirements. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or one year above high school or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
In addition to the basic requirements, the following qualification criteria must be met for the grade. The candidate's qualifications must clearly demonstrate the level of competence required for the grade. GS- 7:
One (1) year of experience equivalent to the next lower grade level, GS-6. Candidates must demonstrate the KSAs below:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, (as well as resolving patient concerns). Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
Input applicable VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-7.
Estimated Salary: $20 to $28 per hour based on qualifications.
00am to 4:
30pm. Management reserves the right to determine and/or change tour of duty. Duty Locations 2 Vacancies - Palo Alto, CA2 Vacancies - Livermore, CA Functional Statement Title Lead Medical Support Assistant The Lead Medical Support Assistant position is organizationally aligned under Patient Administrative Support Service and is expected to work closely with all members of the health care team and will receive program direction and guidance from the team's leadership, i.e., AMSA's, Supervisor, nurse manager and/or medical director. The VAPAHCS uses a practice group concept that combines managed care and primary care treatment models. Each care team consists of identifiable and consistent team members that include (Physicians, Respiratory therapists, Pharmacists, Dieticians, Social Workers, Registered Nurses, etc.), patients, and external customers. The incumbent is responsible to the Supervisor of the program, and ensures the work assignments of all MSA's are efficiently and effectively completed. The Lead MSA is instrumental in coordinating work, assuring appropriate staffing, solving routine problems, and elevating concerns to the Supervisor when necessary. The position is highly specialized and performs duties traditionally accomplished by multiple staff in the service. The incumbent is considered the team's authority on clerical and administrative issues and will keep them informed of regulations, policies, ward/clinic management, statistical and data collection, medical records management, and customer services. This role is complex and requires flexibility and independent decision-making as well as multi-focal collaboration. The major duties and responsibilities include, but are not limited to:
Monitors and makes work assignments to ensure adequate Advanced Medical Support Assistant coverage in the unit each day. Resolves daily workplace issues and maintains efficient workflow. Provides unit orientation and give on-the-job training to new employees in accordance with established procedures and practices. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2020. Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in spoken and written English in accordance with VA Policy. Must be willing to be willing to undergo a pre-employment medical examination/physical, TB test and other medical related requirements. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or one year above high school or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
In addition to the basic requirements, the following qualification criteria must be met for the grade. The candidate's qualifications must clearly demonstrate the level of competence required for the grade. GS- 7:
One (1) year of experience equivalent to the next lower grade level, GS-6. Candidates must demonstrate the KSAs below:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, (as well as resolving patient concerns). Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
Input applicable VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-7.
- Department:
0679 Medical Support Assistance - Salary Range:
$52,759 to $68,581 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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